Cookie Policy

Scope and Current Policy Status

This Cookie Policy applies to trustedplumbers.co.za and the website technologies used to present pages, receive plumbing enquiries, protect forms, remember preferences, measure performance and support communications.

“Trusted Plumbers”, “we”, “us” and “our” refer to the operator of the Trusted Plumbers website and enquiry platform.

What Are Cookies?

Cookies are small text files or identifiers placed on or read from a browser or device when a website is visited. They can remember information about a visit and may be read during the same session or a later visit.

Cookies do not all perform the same function. Some are required for a website or form to operate, while others may support preferences, analytics, advertising, security or conversion measurement.

Local Storage, Pixels, Tags and Other Identifiers

The term “cookies” in this policy also covers similar technologies where appropriate, including:

• Local storage and session storage in the browser.
• Pixels, web beacons, tags and conversion events.
• Device, browser or session identifiers.
• Embedded scripts, form technologies and CAPTCHA tools.
• Server logs, IP addresses and security identifiers.

These technologies may collect or generate information that can be associated with a browser, device, session or identifiable person.

Why Website Technologies May Be Used

• To load pages and provide basic website functions.
• To operate, validate and protect plumbing enquiry forms.
• To remember consent choices or website preferences.
• To prevent spam, fraud, abuse and unauthorised access.
• To understand which pages are visited and how the website performs.
• To measure calls, WhatsApp clicks, form submissions or advertising conversions where enabled.
• To diagnose errors, improve usability and maintain technical security.

Categories of Cookies and Similar Technologies

Current Cookie Inventory Status

The following table describes the technology categories relevant to the website. Some identifiers are created dynamically by the website platform or embedded suppliers, so this is a category-level disclosure rather than a fixed list of every technical cookie name.

Embedded and Third-Party Services

Third-party suppliers may process information under their own terms and privacy notices. Trusted Plumbers does not control every cookie or identifier placed after a visitor chooses to open an external website or application.

Plumbing Forms, CAPTCHA and CRM Processing

The Trusted Plumbers callback form is embedded from GoHighLevel or LeadConnector. Form technology may use cookies or browser storage to load the form, manage sessions, prevent duplicate or abusive submissions, support CAPTCHA and transfer the submitted details into the CRM.

The information typed into the form is personal information and is handled according to the Privacy Policy. Blocking required form or security technology may prevent the form from loading or submitting correctly.

Analytics, Advertising and Conversion Measurement

Trusted Plumbers may use analytics or conversion tools to understand website visits, traffic sources, telephone or WhatsApp clicks and completed plumbing enquiry forms.

No particular analytics or advertising supplier is identified as active by this policy. Where optional tools are enabled, their purpose, provider, retention and consent status should be reflected in the website preference tool or an updated disclosure.

Cookie Consent and Preference Choices

Strictly necessary technologies may operate because they are needed to provide, secure or remember choices for the website. Where non-essential cookies or similar technologies require consent or another visitor choice, the website should present an appropriate cookie banner or preference tool.

A visitor should be able to accept, reject or manage optional categories and later change a stored preference where that functionality is available. Withdrawing optional consent does not affect processing already completed lawfully.

Browser, Device and Preference Controls

Blocking all cookies or browser storage may prevent the form, consent settings, CAPTCHA or other website functions from working correctly.

Session, Persistent, First-Party and Third-Party Cookies

• Session cookies generally expire when the browser session ends.
• Persistent cookies remain until their stated expiry date or until deleted.
• First-party cookies are placed by or for the Trusted Plumbers domain.
• Third-party cookies are placed by an embedded supplier or external service.

Expiry and retention periods vary by technology, supplier and configuration. Available duration information should be reflected in the preference tool or an updated disclosure when a material technology is enabled.

Information Cookies and Similar Technologies May Collect

• IP address, browser type, device type, operating system and language.
• Approximate location, referral source, campaign information and page address.
• Pages viewed, links clicked, session timing, errors and performance data.
• Form session, CAPTCHA, spam-prevention and security information.
• Consent status, category choices and preference timestamps.
• Conversion events such as a call click, WhatsApp click or form submission where measurement is enabled.

Sharing, Suppliers and International Processing

Website and cookie information may be processed by hosting, page-building, CRM, form, CAPTCHA, analytics, advertising, security, messaging and technical-support suppliers where those services are used.

Some suppliers may process information outside South Africa. The Privacy Policy explains general supplier sharing, independent-provider disclosure, cross-border processing and security safeguards.

Your Rights and Optional Cookie Choices

Subject to applicable law, a person may request information about personal information processed through website technologies, request correction or deletion where appropriate, object to certain processing and withdraw optional consent where consent is relied upon.

Cookie and privacy requests may be sent to [email protected]. More detail is available in the Privacy Policy.

Children’s Personal Information

The website is intended for persons able to request plumbing assistance or act with appropriate authority for the property concerned. Trusted Plumbers does not knowingly use optional website tracking to build unrelated profiles of children.

A parent, guardian or competent person who believes a child’s personal information has been processed without appropriate authority may contact Trusted Plumbers for review.

Changes to This Cookie Policy

This policy may be updated when the website, cookie inventory, consent platform, embedded services, suppliers or applicable legal requirements change.

The revised version will be posted on this page with an updated revision date. Material changes may also be reflected through the cookie banner or preference centre.

Cookie Questions, Privacy Requests and Complaints