Trusted Plumbers
Receives, categorises and may route plumbing enquiries to independent providers, who decide whether to respond or attend.
Important platform and service information
Trusted Plumbers Disclaimer
Trusted Plumbers is an independent plumbing enquiry and lead-generation platform. Independent service providers perform and contract for the plumbing work.
This disclaimer explains the limits of the platform’s role, website information, provider coverage and the service arrangements that customers must confirm directly.
Independent providers complete the work.
Enquiries are not guaranteed bookings.
Pricing and workmanship terms are provider matters.
Last updated: 15 July 2026. Read this page together with the Terms of Use, Privacy Policy and any service terms agreed directly with the independent provider.
Independent Provider
Decides whether to attend and confirms assessment, pricing, materials, scope, payment and workmanship terms.
Customer
Checks the provider, reviews the service terms and authorises any plumbing work directly with that provider.
Scope of This Disclaimer
This disclaimer applies to trustedplumbers.co.za, the Trusted Plumbers plumbing enquiry platform and related telephone, WhatsApp, email, form and website communications.
It should be read together with the Terms of Use, Privacy Policy, Cookie Policy and any written agreement made directly between a customer and an independent service provider.
Important: Any booking, attendance, quotation, price, scope, payment term, workmanship term or guarantee must be confirmed directly with the independent provider.
Trusted Plumbers Is an Independent Enquiry Platform
Trusted Plumbers operates a plumbing enquiry and lead-generation platform. The platform may receive, categorise, manage and route relevant customer requests to independent service providers.
Trusted Plumbers does not itself perform the plumbing work merely because an enquiry is submitted through the website or passed to a provider.
Trusted Plumbers does not employ the independent service providers merely because it routes an enquiry and is not authorised to bind a provider unless expressly agreed in writing.
An Enquiry Is Not a Confirmed Booking
A form submission, telephone call, WhatsApp message or email is a request for contact. It does not guarantee that a provider will receive, accept, answer or attend the request.
A plumbing booking exists only after the independent provider and customer have directly agreed on attendance and the applicable service arrangements.
Trusted Plumbers does not guarantee a callback, response time, appointment time or provider arrival time.
Independent Plumbing Service Providers
Providers receiving enquiries through the platform are independent businesses or tradespeople. They remain responsible for their own staff, subcontractors, vehicles, tools, operations, compliance, safety, insurance, taxes, quotations, invoices and workmanship.
The customer and provider enter into their own service relationship. Trusted Plumbers is not automatically a party to the provider’s quotation, contract, invoice, payment arrangement, product warranty or workmanship guarantee.
Published Service Partner Standards describe expected conduct but do not certify, supervise or guarantee every provider.
Service Areas and Provider Availability
Area pages describe locations where independent-provider coverage may be available. A suburb listing does not represent a physical Trusted Plumbers plumbing branch and does not guarantee ongoing coverage.
Coverage can vary according to provider capacity, location, timing, service category, commercial arrangements and the nature of the request.
An enquiry may be passed to one provider, multiple providers or no provider. Trusted Plumbers may decline or close a request that is outside coverage, incomplete, unsuitable, unsafe, abusive or unlawful.
Call-Out Fees, Quotations, Materials and Payment
Trusted Plumbers does not set or guarantee a provider’s call-out fee, labour rate, material price, deposit, payment method, cancellation policy or final repair cost unless a separate written arrangement expressly states otherwise.
The customer should obtain and approve the provider’s pricing basis, proposed scope, exclusions, materials, payment timing and potential additional costs before work proceeds.
Payment disputes, refunds and billing questions relating to the plumbing work must be addressed directly with the provider who quoted or performed the work.
Qualifications, Registrations and Insurance
Unless expressly confirmed in writing for a specific provider and purpose, Trusted Plumbers does not warrant that every provider holds a particular qualification, registration, licence, accreditation, membership, insurance policy or compliance document.
Customers should ask the provider directly for any qualifications, registrations, insurance, product approvals or compliance documents relevant to the proposed work.
The customer remains responsible for deciding whether the provider is suitable for the property, task and required standard.
Workmanship, Materials and Repair Outcomes
Trusted Plumbers does not guarantee the quality, safety, durability, legality or success of an independent provider’s assessment, advice, workmanship, materials or repair.
Workmanship guarantees, product warranties, exclusions and remedy processes must be confirmed directly with the provider before the work is authorised.
Concerns about completed work, damage, materials, invoices or guarantees should be raised promptly with the provider and supported with relevant records.
General Plumbing and Website Information
Website pages, guides, FAQs and first-response suggestions are provided for general information and enquiry-routing purposes. They are not a substitute for a site-specific assessment by a suitably competent provider.
Plumbing symptoms can have multiple causes. Trusted Plumbers does not guarantee that online information identifies the cause, repair method, required materials, legal requirements or final cost.
Do not rely on website content as electrical, structural, engineering, insurance, legal, medical or emergency-safety advice.
Emergency and Safety Limitations
Calling Trusted Plumbers may be an appropriate first contact for active water loss or wastewater overflow, but the platform is not a public emergency service and does not guarantee immediate attendance.
Where there is danger involving electricity, fire, gas, structural instability, contaminated water, serious injury, public infrastructure or another immediate threat, contact the appropriate emergency service, municipality, utility, building manager or qualified specialist.
Do not attempt a dangerous repair, enter an unsafe area or touch electrical equipment exposed to water.
Customer Verification and Approval
Verify the Provider
Confirm the provider’s identity, contact details and any credentials or insurance relevant to the work.
Approve Scope and Pricing
Review the assessment, proposed repair, exclusions, pricing basis, materials and payment terms.
Keep Records
Retain quotations, messages, invoices, photographs, proof of payment and guarantee information.
The person authorising the work should have authority to do so for the property, business, estate, complex or account concerned.
Third-Party Websites, Forms and Communication Services
The website may use or link to GoHighLevel or LeadConnector forms, WhatsApp, email, CAPTCHA, hosting, analytics, maps, telephone and other third-party services.
Trusted Plumbers does not control every external service and does not guarantee its availability, security, accuracy, content or separate privacy practices.
Opening or using an external service may be subject to that service provider’s own terms and policies.
Reviews, Ratings and Testimonials
Any review, rating, testimonial, case study or enquiry result describes the experience or outcome of the person or situation concerned. It does not guarantee that another customer will receive the same provider, response, price or result.
Where reviews are published, Trusted Plumbers aims to use genuine feedback and should not materially alter its meaning. Independent-provider reviews may also appear on third-party platforms outside Trusted Plumbers’ control.
Limitation of Platform Liability
Nothing in this disclaimer excludes or limits liability that cannot lawfully be excluded or limited.
Subject to that qualification, Trusted Plumbers is not liable for loss, damage, cost or claim arising solely from an independent provider’s acts, omissions, delay, non-attendance, advice, pricing, materials, workmanship, payment handling, invoice or guarantee obligations.
To the extent legally permitted, Trusted Plumbers is also not liable for indirect, consequential or special loss arising from website unavailability, third-party systems, missed communications, inaccurate user information or reliance on general website content.
These limitations must be interpreted consistently with applicable consumer-protection and other mandatory law. They do not remove rights, remedies or liabilities that cannot legally be waived.
Statutory Consumer and Other Legal Rights
Nothing in this disclaimer excludes, restricts or modifies a right, remedy, guarantee, duty or liability that cannot lawfully be excluded under the Consumer Protection Act, Electronic Communications and Transactions Act, POPIA or other applicable South African law.
Independent providers remain responsible for legal obligations arising from their direct supply of plumbing goods and services.
Changes to This Disclaimer
This disclaimer may be updated when the website, platform model, provider arrangements, technology or applicable law changes.
The revised version will be posted on this page with an updated revision date. Material changes may also be communicated through appropriate website or contact channels.
Questions, Platform Concerns and Provider Disputes
Contact Trusted Plumbers
Contact Trusted Plumbers about the website, enquiry routing, platform communications, privacy or this disclaimer.
Email: [email protected]
Telephone: 076 418 3721
Website: Contact Trusted Plumbers
Contact the Independent Provider
Address quotations, call-out fees, invoices, payments, materials, workmanship and guarantee matters directly with the provider responsible for the plumbing work.
Keep all relevant quotations, messages, invoices, photographs and payment records.
Customer plumbing enquiry
Need Plumbing Help?
Submitting the form starts an enquiry. An independent provider confirms whether the request can be attended and agrees the service arrangements directly with you.
- Provide the exact suburb and describe the plumbing problem.
- Confirm provider availability, pricing and work scope directly.
- Keep quotation, invoice and guarantee records.
Disclaimer questions
Frequently Asked Questions
Clear answers about the platform role, enquiries, pricing, physical branches and protected consumer rights.
Does Trusted Plumbers perform the plumbing work?
No. Trusted Plumbers is an independent enquiry and lead-generation platform. Plumbing work is performed and contracted for by independent service providers.
Does submitting a request guarantee that a plumber will contact me?
No. Submission does not guarantee that a provider is available, will accept the request or will respond within a specific time.
Who confirms the plumbing price and workmanship terms?
The independent service provider confirms call-out arrangements, pricing, materials, scope, payment terms and any workmanship or product guarantees directly with the customer.
Does Trusted Plumbers have a physical branch in every listed suburb?
No. Area pages describe locations where independent provider coverage may be available. Trusted Plumbers does not claim a physical plumbing branch in every listed suburb.
Does this disclaimer remove statutory consumer rights?
No. Nothing in this disclaimer excludes, limits or modifies a right, remedy, guarantee or liability that cannot lawfully be excluded under applicable South African law.
Disclaimer question or plumbing enquiry?
Use the Correct Contact Route
Use the callback form, telephone or WhatsApp for a plumbing enquiry. Email disclaimer or platform questions from the contact section above.